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Terms & Conditions

Last updated: 07-02-2026

These Terms and Conditions (“Terms”) govern your use of the website https://genxsoftinfotech.com (“Website”) and any software, applications, products, or services (collectively, the “Services”) provided by Genxsoftinfotech (“Company”, “we”, “our”, “us”).

By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.1. Definitions

  • “User”, “you”, “your” – any individual or entity accessing or using the Website or Services.
  • “Services” – any software development, implementation, consulting, support, or related services provided by us, including but not limited to ERP/SAP development, add-ons, mobile applications, and integrations (e.g., WhatsApp API).
  • “Content” – all text, graphics, logos, icons, images, software, and other materials on the Website or delivered through the Services.

2. Eligibility

By using the Website or Services, you represent and warrant that:

  • You are at least 18 years old; and
  • You are legally capable of entering into a binding agreement; and
  • If you use the Services on behalf of an organization, you are authorized to accept these Terms on its behalf.

3. Use of the Website and Services

You agree to:

  • Use the Website and Services only for lawful purposes and in accordance with these Terms.
  • Provide accurate, current, and complete information when requested.
  • Be responsible for any activity carried out under your name or on your behalf.

You agree not to:

  • Use the Website or Services for any illegal, harmful, or fraudulent activity.
  • Attempt to gain unauthorized access to any part of the Website, servers, systems, or networks.
  • Introduce viruses, malware, or other harmful code.
  • Copy, modify, reverse engineer, or attempt to derive source code from our software or tools, except where explicitly permitted in writing.
  • Infringe any intellectual property rights of the Company or any third party.

We may suspend or terminate your access if we believe you have violated these Terms.4. Services, Proposals, and Agreements

Details of specific Services (such as scope, features, delivery timelines, pricing, payment terms, and support) may be set out in separate:

  • Proposals / quotations
  • Service orders / work orders
  • Statements of Work (SOW)
  • Master Service Agreements (MSA) or similar contracts

If there is any conflict between these Terms and a specific signed agreement, the signed agreement will prevail for that specific project or Service.5. Intellectual Property 5.1 Our IP

Unless otherwise stated in a written agreement:

  • All rights, title, and interest in and to the Website, our software, tools, documentation, logos, trademarks, and other Content are owned by or licensed to Genxsoftinfotech.
  • You receive a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Services solely for your internal business purposes, subject to these Terms.

You may not:

  • Reproduce, distribute, resell, or create derivative works based on our Content or software, except as explicitly allowed in writing.
  • Use our trademarks, logos, or name in any manner that may cause confusion, without prior written consent.

5.2 Client Data and Deliverables

  • Any data, materials, or content you provide to us (“Client Data”) remain your property. You grant us a limited license to use Client Data solely for performing the Services.
  • Ownership of custom deliverables (such as source code, custom modules, documentation) will be defined in the relevant proposal/contract. If not specified, we retain ownership of generic frameworks, libraries, and reusable components used to build your solution.

6. Third-Party Services and Integrations

Our Services may integrate or interact with third-party products or services (e.g., ERP platforms, WhatsApp API providers, hosting, payment gateways, SMS gateways, etc.). You acknowledge that:

  • Third-party services are subject to their own terms, conditions, and privacy policies.
  • We are not responsible for the availability, performance, or policies of third-party services.
  • Any issues or disputes regarding third-party services must primarily be addressed with the respective provider, although we may assist on a best-effort basis where agreed.

7. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

  • The Privacy Policy is available at: Consulting Privacy Policy
  • By using the Website or Services, you also consent to the practices described in the Privacy Policy.

8. Payments, Fees, and Taxes

  • Fees for our Services will be specified in the relevant proposal, quotation, or agreement.
  • Unless stated otherwise, all fees are exclusive of applicable taxes (including GST). You are responsible for paying all such taxes.
  • Payment terms (e.g., advance, milestones, due dates) will be stated in invoices or agreements. Late payments may attract interest or penalties as specified in your contract or permitted by law.
  • We may suspend or limit the Services if payments are overdue, after reasonable notice.

9. Support and Maintenance

Where support or maintenance is included:

  • The scope, response times, and availability of support will be defined in the relevant agreement or support plan.
  • Support may be provided via email, ticket, phone, or remote access, as agreed.
  • Any support outside the agreed scope (for example, major enhancements or new modules) may be charged separately.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law:

  • The Website and Services are provided on an “as is” and “as available” basis.
  • We do not guarantee that the Website or Services will be uninterrupted, secure, or error-free.
  • We do not make any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or suitability for your specific use case.

Any advice or information obtained from us does not create any warranty not expressly stated in these Terms.11. Limitation of Liability

To the fullest extent permitted by law:

  • In no event shall Genxsoftinfotech, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business, arising out of or in connection with your use of the Website or Services.
  • Our aggregate liability for any claim arising out of or relating to the Website or Services shall not exceed, in total, the amount paid by you to us for the specific Service giving rise to the claim during the twelve (12) months preceding the event.

If applicable law does not allow certain limitations, liability will be limited to the maximum extent permitted by law.12. Indemnity

You agree to indemnify, defend, and hold harmless Genxsoftinfotech, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use or misuse of the Website or Services;
  • Your violation of these Terms;
  • Your violation of any applicable law or the rights of any third party.

13. Suspension and Termination

We may, at our sole discretion, suspend or terminate your access to the Website or Services, with or without prior notice, if:

  • You breach these Terms or any applicable law;
  • You engage in activities that may harm our systems, reputation, or other users;
  • We are required to do so by law, court order, or government authority.

Upon termination:

  • Your right to use the Website and Services will cease immediately.
  • Any provisions of these Terms which by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and indemnity) shall continue to apply.

14. Changes to the Website, Services, or Terms

We may:

  • Modify or discontinue any part of the Website or Services (temporarily or permanently) with or without notice;
  • Update these Terms from time to time.

When we update these Terms, we will revise the “Last updated” date. Your continued use of the Website or Services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Website and Services.15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

You agree that the courts located in Kanpur, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Website or Services.16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.17. Entire Agreement

These Terms, together with any specific proposals, agreements, or policies referenced herein (including our Privacy Policy), constitute the entire agreement between you and Genxsoftinfotech regarding your use of the Website and Services, and supersede all prior or contemporaneous communications and understandings.18. Contact Us

If you have any questions about these Terms, please contact us at:

Genxsoftinfotech
KLPK-44, Goa Garden, Radha Puram, Kalyanpur,
Kanpur – 208016, Uttar Pradesh, India

Email: info@genxsoftinfotech.com
Website: https://genxsoftinfotech.com